Payment & Delivery Information

PAYMENT METHOD

A) Payment by Credit Card through PayPal

We are PayPal verified merchant. PayPal is the faster, safer way to send money or make an online payment. PayPal's technology and security measures keep transaction and financial information safer and more private. No PayPal account needed, you could do online purchase with your credit card by selecting PayPal option when check out.

B) Payment by Internet Banking Debit Transfer or Credit Card through MOLpay

MOLpay is a secure online payment service and solution which allows users to pay through Internet Banking (or E-Debit). Used by many licensed Financial Institutions, MOLpay is PCI Data Security Standard compliant and Malaysia Payment System Act compliant.

C) Cash Bank In

This service is provided to Malaysia only. Bank in the correct order amount with shipping cost to our Public Bank account, send us your order details (name, delivery address, contact no.,purchase items and quantity) by email, fax or facebook fanspage together with photo copy of bank in slip. After confirmation of payment, our service team will arrange shipment deliver to your doorsteps.

Public Bank account : Vert Terre Sdn.Bhd 3159813201

D) Select the correct currency

Our currency is Malaysia Ringgit and Singapore Dollar. Please select the correct currency to purchase. Shipped to address country determined the currency. Malaysia buyer use MYR. For international buyer, please contact us vertterreinfo@gmail.com before purchase.

If buyer misplaced the currency, we deserve the right to request buyer pay for the variance cost.

SHIPPING TERMS

At Agnes Pauline, we provide worldwide shipping.

All shipments by us provide a tracking number for your parcel. In the event that multiple orders are placed with the same shipping address and same account, items will be combined and shipped, unless otherwise requested. You may drop us a comment in the comment box during your checkout.

A) Shipping and handling fees

We ship worldwide.  However if you are out of Malaysia region, please send email to vertterreinfo@gmail.com. We will advice you thru email for overseas shipping cost and payment method.

B) Shipping within Malaysia

GDex Courier service provider

All local shipments will be delivered via GDex courier service. GDex is an insured shipping method and comes with insurance and tracking facilities. You will be notified of your tracking details once your parcel is shipped. You may also check you order status by signing into your account under the “Order Status” link.

Shipments via GDex will be delivered to your doorstep and requires authorized signature at recipient’s end. If nobody is available to sign for your parcel, the postman will leave a notice for you to arrange for either redelivery or self-collection at respective office as stated on the notice.

Kindly note that parcels will not be shipped on public holidays. Shipment will only be made on certain days based on Agnes Pauline own discretion.

All shipment costs will be borne by buyers and are based on a flat rate regardless of the number of purchased items unless otherwise stated where items purchased is based on weightage. 

Shipment via ABX takes between  2-5 working days to arrive.

C) Shipping worldwide

All international shipping will be delivered via an insured registered airmail/by sea that comes with tracking facilities. Shipments via registered airmail/by sea will be delivered to your doorstep and requires authorized signature at recipient’s end. If nobody is available to sign for your package, the postman will leave a notice for you to arrange for either redelivery or self-collection of parcel at respective post office as stated on the notice. The shipping costs of your order will be automatically updated at the checkout page.

Kindly note that parcels will not be shipped on public holidays. Shipment will only be made on certain days based on Agnes Pauline own discretion.

You may track your order by signing in to your account under the “Order Status” link, or through the airmail/by sea tracking device from the tracking details provided to you.

Should you not receive your order within the time frame after your order has been shipped, do contact us at sales@agnes-pauline.com for assistance

D) Shipping address confirmation

We will ship your parcel as per your stated shipping address upon your checkout. Kindly confirm that the shipping address is correctly stated. We will not be responsible for parcels returned to us due to incorrect or incomplete shipping address. In this case, we will notify you through email and buyers will bear the next attempt of shipping fees.

The shipping address must be as same as the selection on product pricing region. (The "region" selection is in the product purchase page). Eg. During purchase product, select the WM pricing in region option, while in the delivery address, the state must be located in West Malaysia.

We reserved the right to request buyer bank in the variance cost if the buyer misplaced the region for product price.

E) Risk of Loss

All items purchased from Agnes Pauline will be bound by a shipment contract, which means the title and the risk of loss for items delivered will be passed on to you. Agnes Pauline will not be held liable for any damage or risk of loss during shipment.

F) Custom tax or import duty

Any custom tax or import duty charged once the parcel reaches its destination country shall be borne by the recipient of the parcel. Agnes Pauline will not be held liable for custom tax, import duty fee, brokerage fee and shipment delays due to customs and etc.

G) Tracking orders

You may login to your account to track your order shipments under the “Order Status”. We reserve the right to amend your “Order Status” for you convenience to keep track of your delivery status. However, we will not be held liable for the failure to amend or update status on time due to time constrains

♦ Please do not use P.O Box address for delivery. We do not deliver to Free Trade Zone.

♦ We only responsible for one time delivery charge. If the recipient is absent at the time of delivery at the specified address, the additional charges that arise from the second delivery will be borne by you and will be charged accordingly.

♦ We strive to ensure that all products are available to you as quickly as possible. Average time of order is 5-7 working days from shipping date. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with our courier partners who we believe will always do their best to deliver the products by the estimated delivery date.

♦ Occasionally, a delay in the shipment of product may occur due to festive seasons, weather, promotional period or incomplete shipping details supplied. If your orders have not arrived within a specified date or time, kindly email us at sales@agnes-pauline.com

♦ As a guide only, our couriers attempt to deliver to business and home address between 9am till 5pm. Unfortunately, we are unable to give a guaranteed time of delivery.

♦ In order to process your order, we need information such as your name, email or contact number, delivery address and payment details. Other information will also be allocated with your permission from time to time. The information you provide is used to process and fulfill your orders. We may use the contact information to notify you of your order status or in case we need to alert you of any problem or possible delay with your order.

♦ We reserved the right to appoint other courier service provider without prior noticed.
 

(H) Refund Policy

Product sold are not exchangeble. We allowed customer to do refunds within 7 days from the date of purchased. Customers may be asked to provide a valid reason for claiming a refund. We will request return the goods of purchase and the condition of returned goods must be sealed as delivered. We do not bear shipping cost for the return goods.

 

Agnes Pauline

Agnes Pauline is the all pristine, active cellular repair and regeneration of full body aura product. Rejuvenating your 10 youthful years within 28 days Unleashing your best natural, inner glow-Start right from the bottom of your skin. Splendid effects deep into your skin for ultimate moisture and skin tone. Revive deep cell regeration and skin whitening program with us at Agnes Pauline today!!

Contact Us

+6014-3449491
+604-6192699
vertterreinfo@gmail.com

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